We use MyHermes and Royal Mail, depending on the delivery address.
Typically your order will be delivered within 2-3 working days. Deliveries do not need to be signed for and are designed to fit through standard letterboxes.
Please contact us and give us your full name and order number and we'll be in touch straight away.
Your first full 28 day plan will be dispatched 7 days after you first order. Subsequent deliveries are every 28 days, unless you cancel or change the frequency of your deliveries.
You can cancel your subscription at any time. Vitamyn was created to make your life easier, not harder!
Log on to your account using your user name and password. Click 'Manage Subscriptions', then click cancel
There are absolutely no hidden terms, you're in complete control and can cancel anytime
There is no minimum contract
Yes you can. Our return address is Vitamyn, Enterprise Centre, University of Hull, Hull HU6 7RX
You are responsible for returning the product. We advise that you send the product tracked with Royal Mail or equivalent service.
Your kit contains everything you need to take a small amount of blood from the comfort of your own home.
1 collection tube
2 alcohol swabs
1 test request form
1 collection Tube Label
1 plastic case
1 return envelope
Ideally, the best time to do the test is when you wake up in the morning, so you can catch the post the same day. PLEASE NOTE: Avoid doing your test on FRIDAY, because the post won't be collected until Monday!
No! The test takes less than 15 minutes and can be done at your own convenience in the morning. Be sure to post it the same day, FREE OF CHARGE at any local Post Office.
Security & Data
Yes, we use Stripe to process payments online.
We only have and hold the data you supply to us as per our customer terms. This is generally, your name, address, email address and encrypted payment details.
Yes, please send us an email to email@example.com with your full details including name & address and we will send you a copy of the data we hold on you.
You will never have to worry that your data is being stored inappropriately, managed badly or shared with anyone it shouldn't be. We take security very seriously and work hard to make sure you have complete control over your data.
Please send us an email to firstname.lastname@example.org with your full details, including name & address and we will remove all of your details.
If you have any questions you can click here and we will endeavour to respond within 1 working day. Alternatively, you can also contact us through Twitter, Facebook or Instagram.